Refunds and minutes

What happens by itself

• You end a reading early. Unused whole minutes go straight back to your balance.
• The call drops. Rejoin and the reading carries on from where it stopped. If you end it instead, the unused whole minutes go back to your balance.
• You need a moment. Pause holds the clock, for up to five minutes in a reading.
• Bought minutes never expire. Free minutes from invites last 90 days.

When we refund your money

• Unused packs, within 14 days. If you bought a pack and haven’t used any of its minutes, write to us within 14 days and we’ll refund it in full.
• A reading that went wrong on our side. If she couldn’t hear you, kept cutting out, or the reading otherwise failed, write to us within 14 days with the date of the call. We’ll return those minutes or refund them, whichever you prefer.
• Charged twice, or charged with no minutes added. Write to us and we’ll fix it the same day we read your message.

We don’t refund minutes you’ve used in a reading that worked, or free minutes. A reading you didn’t enjoy isn’t automatically a refund, but tell us anyway: we read every message and would rather make it right.

How to ask

Write to hello@talktovesara.com from the email on your account, with the date of the purchase or the call. You’ll hear back within two working days. Refunds go back to the original payment method through Dodo Payments, our merchant of record, and usually arrive within five to ten working days. When a payment is refunded, the minutes it bought are removed from your balance.

Please write to us before asking your bank to reverse a charge. We can usually sort it out faster, and a dispute puts your minutes on hold until the bank decides.